All membership and subscription fees paid to Finematches.com are for access to matchmaking services, profile visibility features, communication tools, and related digital services. Because these are digital services that become available immediately upon activation, payments are generally non-refundable except in circumstances specifically described in this policy.
A refund may be considered if:
a) Duplicate Payment The user is charged more than once for the same subscription due to a technical error. Refund: Full refund of the duplicate charge.
b) Technical Failure The paid service could not be activated due to a platform-related technical issue and Finematches.com is unable to resolve the issue within a reasonable period. Refund: Full or partial refund, depending on services utilized.
c) Unauthorized Transaction A payment was made using a payment method without authorization and the claim is supported by sufficient evidence. Refund: Subject to investigation and applicable legal requirements.
d) Incorrect Plan Activation The user purchased one plan but was incorrectly provided another plan due to a system error. Refund: Difference in fees or upgraded service at no additional charge.
Refunds shall not be granted under the following circumstances:
a) Change of Mind The user no longer wishes to use the service after purchase.
b) No Suitable Match Found Finematches.com facilitates introductions but does not guarantee matches, engagement, or marriage.
c) Low Response Rate Lack of responses from other members does not qualify for a refund.
d) Profile Removal by User If a member voluntarily deletes or hides their profile after purchase.
e) Suspension for Violation Accounts suspended or terminated because of violations of Terms and Conditions.
f) Partially or Fully Used Services Where premium features, contact views, profile boosts, assisted services, or messaging privileges have already been used.
Users must submit refund requests:
Requests received after the applicable period may not be eligible for review.
1. User submits refund request.
2. Finematches.com verifies account activity and payment records.
3. Additional information may be requested.
4. A decision is communicated via email.
5. Approved refunds are processed through the original payment method.
Once approved:
Actual credit timelines depend on banking institutions and payment gateways.
If Finematches.com offers relationship managers, personalized matchmaking, profile writing, or concierge services:
Subscriptions purchased during:
may be designated as non-refundable, unless required by law.
Finematches.com reserves the right to deny refund requests if it reasonably determines that:
Refund requests should include:
and be sent to: fineematches@gmail.com
For customer satisfaction, I would recommend a balanced policy:
This approach is commercially practical while remaining customer-friendly.